Local Boracay support

Help & Support

We're here to help you plan the perfect Boracay trip — answers from real humans on the island.

How do I book a stay, activity, or transfer?

Browse hotels, villas, activities, or airport transfers, open a listing, and send an inquiry. Our team and the partner will follow up to confirm availability and next steps.

Do I need an account to inquire?

No — you can send an inquiry as a guest. An account is only required to confirm a booking or make a payment.

How are listings verified?

Every listing — hotels, villas, activities, and airport transfers — is reviewed and approved by our team before it goes live, including photos and key details. We verify properties and operators on the ground.

Can I cancel my booking?

Cancellation rules depend on the listing. Most stays support free cancellation up to 7 days before check-in, and activities or transfers can usually be cancelled or rescheduled ahead of time. Each listing shows its policy on the detail page.

What payment methods are accepted?

Visa, Mastercard, GCash, Maya, and bank transfer. All payments are encrypted and PCI-compliant.

How can I contact support?

Reach out to our support team via email or phone below. Our local Boracay experts respond within an average of 12 minutes between 9am–6pm.

Still need help?

Contact our local team and we'll get back to you within minutes.