Privacy Policy

We collect information you provide directly — such as your name, email address, phone number, and payment details when you create an account, send an inquiry, or make a booking. If you sign in with Google or Facebook, we receive your name, email, and profile photo from that provider. We also collect information automatically, such as your IP address, browser type, device information, and pages visited, to keep the Service secure and improve it.

We use your information to: process inquiries and bookings; communicate with you about your reservation; verify payments and prevent fraud; provide customer support; send booking-related notices and, if you opt in, marketing communications; and maintain the security and performance of the Service.

When you send an inquiry or make a booking, we share the details necessary to fulfill it (such as your name, contact details, and stay dates) with the relevant property Partner. We also share information with trusted service providers who help us operate the Service, including payment processors (such as Maya), reCAPTCHA/anti-fraud providers, and hosting infrastructure providers. We do not sell your personal information to third parties.

Advertising. We may share your email address and phone number, in hashed form, with advertising partners such as Google, so we can measure our advertising, show you more relevant offers, and avoid showing you ads for something you have already booked. You can ask us to stop at any time by emailing [email protected].

We use cookies and similar technologies to keep you signed in, remember your preferences (such as your selected language), understand how the Service is used, and measure our advertising (for example, Google Ads). You can control cookies through your browser settings; disabling them may affect some features of the Service.

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We apply reasonable organizational, technical, and physical safeguards to protect your information, including encrypted payment processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Under the Data Privacy Act of 2012, you have the right to be informed, to access, to correct, to object to processing, to erasure or blocking, to data portability, and to file a complaint with the National Privacy Commission (NPC). To exercise any of these rights, contact us using the details below.

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. We will update the "Last updated" date above when we do. We encourage you to review this page periodically.