This Partner Agreement ("Agreement") governs the relationship between MyBoracayGuide, operated in Malay, Aklan, Philippines ("we", "us"), and any hotel, resort, villa, or other accommodation owner or operator who creates a partner account ("Partner", "you") to list a property ("Property") on the MyBoracayGuide marketplace. It supplements, and should be read together with, our general Terms of Service and Privacy Policy — where this Agreement is more specific about partner obligations, this Agreement governs.
1. Your Account & Listing
You confirm that you own, or are authorized by the owner to list and accept bookings for, each Property you add. You are responsible for keeping your listing — photos, description, amenities, house rules, pricing, and availability calendar — accurate and up to date. A listing may display as "Verified" once our team has reviewed your ownership/authorization documents through the in-portal identity verification (KYC) step; publishing a listing may be gated on completing that step.
2. Commission & Fees
Unless a different rate has been agreed with you in writing and set on your partner account, MyBoracayGuide charges a commission of 12% of the booking value on stays booked through the Service. The commission is deducted before payout; it is not a separate charge to you. Your current effective rate is always visible in the partner portal under Finance → Earnings.
3. Payouts
Earnings from completed, non-disputed bookings are settled to your registered payout account on a recurring weekly cycle, shown in the partner portal under Finance → Payouts. Payouts require a verified payout account on file; we may hold a payout pending identity or bank-account verification, or to cover an open guest dispute or chargeback risk on the same booking.
4. Bookings, Cancellations & No-Shows
Once a booking is confirmed you must honor it at the price and terms shown to the guest. You set your own cancellation policy per Property; it must be clearly stated on the listing before a guest books and applied consistently. If you cancel a confirmed booking yourself (other than for guest-caused reasons), we may waive our commission on that booking, refund the guest in full, and — for repeated cancellations — suspend the listing.
5. Suspension & Termination
Either party may terminate this Agreement at any time; you may deactivate your listings from the partner portal, and we may suspend or remove a listing or account for inaccurate listing content, repeated cancellations, credible guest complaints, fraud, or any breach of this Agreement or our Terms of Service. Termination does not cancel bookings already confirmed before the termination date — those must still be honored, or refunded to the guest.
6. Independent Business Relationship
You operate your Property as an independent business. Nothing in this Agreement creates an employment, agency, partnership, or joint-venture relationship between you and MyBoracayGuide. You are solely responsible for your own tax obligations, permits, licenses, and compliance with Philippine hospitality regulations applicable to your Property.
7. Liability
You are responsible for the stay itself — the condition of the Property, guest safety, and delivering what your listing describes. To the fullest extent permitted by Philippine law, MyBoracayGuide's liability to you under this Agreement is limited to the commission we actually collected on the booking giving rise to a claim.
8. Changes to This Agreement
We may update this Agreement from time to time — for example to adjust commission or payout terms. We'll update the "Last updated" date above when we do, and material changes will be flagged in the partner portal. Continuing to accept or fulfil bookings after a change takes effect means you accept the revised Agreement.
9. Governing Law
This Agreement is governed by the laws of the Republic of the Philippines. Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Aklan, Philippines.
10. Contact Us
Questions about this Agreement can be sent to [email protected], [email protected].
See also our Terms of Service and Privacy Policy.