This Privacy Policy explains how MyBoracayGuide ("we", "us") collects, uses, shares, and protects your personal information when you use our website and booking marketplace (the "Service"). We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.
1. Information We Collect
We collect information you provide directly — such as your name, email address, phone number, and payment details when you create an account, send an inquiry, or make a booking. If you sign in with Google or Facebook, we receive your name, email, and profile photo from that provider. We also collect information automatically, such as your IP address, browser type, device information, and pages visited, to keep the Service secure and improve it.
2. How We Use Your Information
We use your information to: process inquiries and bookings; communicate with you about your reservation; verify payments and prevent fraud; provide customer support; send booking-related notices and, if you opt in, marketing communications; and maintain the security and performance of the Service.
3. Sharing Your Information
When you send an inquiry or make a booking, we share the details necessary to fulfill it (such as your name, contact details, and stay dates) with the relevant property Partner. We also share information with trusted service providers who help us operate the Service, including payment processors (such as Maya), reCAPTCHA/anti-fraud providers, and hosting infrastructure providers. We do not sell your personal information to third parties.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences (such as your selected language), and understand how the Service is used. You can control cookies through your browser settings; disabling them may affect some features of the Service.
5. Data Retention & Security
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We apply reasonable organizational, technical, and physical safeguards to protect your information, including encrypted payment processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under the Data Privacy Act of 2012, you have the right to be informed, to access, to correct, to object to processing, to erasure or blocking, to data portability, and to file a complaint with the National Privacy Commission (NPC). To exercise any of these rights, contact us using the details below.
7. Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date above when we do. We encourage you to review this page periodically.
9. Contact Us
For any questions about this Privacy Policy or to exercise your data privacy rights, contact us at [email protected]. MyBoracayGuide operates in Malay, Aklan, Philippines.
See also our Terms of Service.